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# Team Consumer Promoter Score

## _Capability Template Details_

### Team Consumer Promoter Score

Enables Teams to measure performance in Customer Satisfaction.

### Ideal For

Any consumer (i.e., stakeholder, customer) of the product or service the team produces.

### References

Works of thought leaders that influenced the Growth Criteria, assigned Stage, and associated Outcomes.

### Capabilities by Dimension

**1** total capability

##### Product

• Team Consumer Promoter Score

### Capability Growth Criteria Example

#### Team Consumer Promoter Score

On a scale of 0-4, how likely are you to recommend the services/product of this team to a colleague?

| Stage          | Score |
|----------------|-------|
| Starting       | 0     |
| Developing     | 1     |
| Emerging       | 2     |
| Adapting       | 3     |
| Optimizing     | 4     |

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