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Team Consumer Promoter Score
Capability Template Details
Team Consumer Promoter Score
Enables Teams to measure performance in Customer Satisfaction.
Ideal For
Any consumer (i.e., stakeholder, customer) of the product or service the team produces.
References
Works of thought leaders that influenced the Growth Criteria, assigned Stage, and associated Outcomes.
Capabilities by Dimension
1 total capability
Product
• Team Consumer Promoter Score
Capability Growth Criteria Example
Team Consumer Promoter Score
On a scale of 0-4, how likely are you to recommend the services/product of this team to a colleague?
| Stage | Score |
|---|---|
| Starting | 0 |
| Developing | 1 |
| Emerging | 2 |
| Adapting | 3 |
| Optimizing | 4 |